Help Desk

Submit a ticketMonifi Technology Groups Helpdesk services outsourcing provides your customers with round-the-clock support, and dedicated customer care representatives, without the high costs associated with providing an in-house helpdesk.

Setting up helpdesk facilities, maintaining and training a team of operators and managers is expensive and is a real cost that lowers your bottom line on a daily basis; while, outsourcing is viewed as a deductible business expense.

In addition to providing a tax-friendly alternative for your business, outsourcing your helpdesk allows you to focus your attention on your core business.

Bottom Line:

You attract customers –
We help you retain them, by providing dedicated customer support. In order for our customers to get the solution that has made Monifi one of the acknowledged leaders in web-form management space, we at Monifi have a team of professionals who constantly strive to provide the highest quality solutions. This dedication and commitment to customer service and exceeding our client’s goals and our customer’s expectations helps us to build and retain long-term credible customer relationships, consistently and cost-effectively, across what is increasingly becoming the most popular communication channel – The Internet.

We integrate and apply all the components of a
dedicated helpdesk and call center to provide the
most cost-effective and efficient support.

Monifi Technology Group, LLC. operates a dedicated 24/7 call-center for live help and advice regarding issues ranging from website navigational support, internet and device connectivity, and other computer-related queries to general product information and customer support. We have live experts working on a 24-hour, 7-day a week basis.

Our helpdesk services team is comprised of qualified customer service and support specialists, software trainers, computer specialists and engineers with diverse backgrounds required to provide relevant technical support to customers. Currently the area of operations revolves around website navigation and troubleshooting, diagnostics, Software, Hardware, installations and setup with a focus on providing dedicated support.

Helpdesk Services Available for your Customers:

– Technical Support
– Internet Connectivity Support
– Website Navigational Assistance
– General Product Information and Support
– Installation, Setup and Repair
– Wifi Monetization Support

Training for Software, Hardware and Internet:

– Troubleshooting
– Diagnostics
– Maintenance
– Customer Care
– Crisis Resolution
– and More

Benefits Include:

– Greatly reducing operating costs
– Improving operations
– Enhancing your company’s service
– Greatly reducing your workload
– Ensuring customer satisfaction